Workplace Mediation Training with Clare Fowler

This training covers all of the components that a mediator needs to consider in beginning a practice in Workplace Mediation. This training assumes that the viewer has already taken a basic mediation training and has some experience as a mediator. This course covers common conflicts, organizational structure and hierarchy issues, workplace mediation processes, and available resources. 

This course also covers a how-to section on conducting a Climate Assessment. 

Written materials are available, and throughout the course you will create the necessary forms you need to begin your practice. 

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Course curriculum

  • 1

    Written Materials

    • Workplace Mediation Training Manual

  • 2

    Section 1: Foundation

    • 1.1 Course Overview

    • 1.2 Workplace Overview

  • 3

    Section 2: Workplace Conflict

    • 2.1 Conflict Continuum

      FREE PREVIEW
    • 2.2 Conflict Path

    • 2.2a Conflict Entrances

    • 2.2b Conflict Escalations

    • 2.2c Conflict Exits

    • 2.3 Locations of Conflict, 2.4 Types of Conflict

    • 2.5 Positive or Negative Conflict

  • 4

    Section 3: Conflict Prevention

    • 3 Conflict Prevention

  • 5

    Section 4: Conflict Diagnosis

    • 4 Conflict Diagnosis

  • 6

    Section 5: Forms

    • 5a

    • 5b

    • Materials

  • 7

    Section 6: mediation Process - SONAR

    • 6 Mediation Process: SONAR

  • 8

    Section 7: Common Conflicts

    • 7 Common Conflicts

  • 9

    8 Resources

    • 8 Resources

  • 10

    Section 9: Facilitation

    • Workplace_9_Facilitation

  • 11

    Climate Assessment

    • Climate Assessment

  • 12

    Section 10: Future Trends

    • 10 Future Trends

    • Satisfaction Survey

Instructor(s)

Clare Fowler

Clare Fowler, Managing Editor at Mediate.com, received her Master's of Dispute Resolution from the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and her Doctorate in Organizational Leadership, focused on reducing workplace conflicts, from Pepperdine University School of Education. Clare also coordinated the career development program for The Straus Institute dispute resolution students. In addition to her editorial duties at Mediate.com, Clare coordinates online case management for ADR programs, agencies and courts.