Course curriculum

  • 1

    Section 1: Foundation

    • 1.1 Course Overview

    • 1.2 Workplace Overview

  • 2

    Section 2: Workplace Conflict

    • 2.1 Conflict Continuum

    • 2.2 Conflict Path

    • 2.2a Conflict Entrances

    • 2.2b Conflict Escalations

    • 2.2c Conflict Exits

    • 2.3 Locations of Conflict, 2.4 Types of Conflict

    • 2.5 Positive or Negative Conflict

  • 3

    Section 3: Conflict Prevention

    • 3 Conflict Prevention

  • 4

    Section 4: Conflict Diagnosis

    • 4 Conflict Diagnosis

  • 5

    Section 5: Forms

    • 5a

    • 5b

  • 6

    Section 6: mediation Process - SONAR

    • 6 Mediation Process: SONAR

  • 7

    Section 7: Common Conflicts

    • 7 Common Conflicts

  • 8

    8 Resources

    • 8 Resources

  • 9

    Section 9: Facilitation

    • Workplace_9_Facilitation

  • 10

    Climate Assessment

    • Climate Assessment

  • 11

    Section 10: Future Trends

    • 10 Future Trends

  • 12

    Written Materials

    • Workplace Mediation Training Manual