Intended for experienced mediators interested in extending a mediation practice to offer online services. This course qualifies as the required 20-hour online mediation course required for Online Certification

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Course curriculum

  • 2

    Course Outline

    • Mediating Online - Course Outline

  • 3

    Session 1 - Getting Started

    • Session 1 Video

    • Training Chat Notes

  • 4

    Session 2 - Working With People Online

    • Session 2 Video

    • Session 2 Chat Notes

  • 5

    Session 3 - Getting Started – Video Strategy

    • Session 3 Video

    • Session 3 Chat Notes

  • 6

    Session 4 - Designing Your Online Mediation System

    • Session 4 Video

    • Session 4 Chat Notes

  • 7

    Session 5 - Online E-Commerce Mediation

    • Session 5 Video

    • Session 5 Chat Notes

  • 8

    Session 6 - Mediating Property Issues

    • Session 6 Video

    • Session 6 Chat Notes

  • 9

    Session 7 - Transforming the DR Landscape - Settlement Agreements

    • Session 7 Video

    • Session 7 Chat Notes

  • 10

    Session 8 - Online Ethics, Mediating Legal Issues and with Attorneys

    • Session 8 Video

    • Session 8 Chat Notes

  • 11

    Session 9 - Mediating Workplace Issues

    • Mediating Workplace Issues

    • Advanced Zoom Features Lesson

  • 12

    Session 10 - Catching Up & Moving Forward

    • Online Mediation Training - Session 10

    • CLE Survey


It was good enough the first time that I came back for a second exposure - there's still more material there than I could absorb, AND the best presenters in the world!

I sent three students your way!

The generosity of spirit and unrestricted sharing of their collective wealth of knowledge and techniques and resources, by Jim Melamed, Clare Fowler and Colin Rule, sets this course apart from any other. There is no ego in the environment they create and, as you participate, you feel the professional community emerging from their embrace. The last class session feels like a beginning, not the end, and you realize you are part of something profound in today’s world - be prepared to be exhausted and overwhelmed by the staggering amount of information and insight in this two weeks -and to come through it with the confidence to take the leap forward to creating your own niche In online dispute resolution.

So far I have had two extended-length courses from and have found them exceptionally helpful and well worth the money. The material is polished, the instructors are highly experienced mediators and great communicators, and the format is perfect for my learning styles. I look forward t o beginning my third extended-length course in two weeks.

This training provides excellent guidance, resources, and interactive practice to successfully use online tools for mediation.

Jim, Claire and Colin are truly knowledgeable and experienced groundbreakers in ODR and graciously provide a great deal of depth of material for those exploring this developing field, now made ever more relevant due to social distancing mandates.

This online mediation training was just what I needed to move my meditation practice from a brick and mortar operation to an online practice. Just what we need in these fast-changing times.

No mediator should offer online mediation without this course.

This was excellent training given the the situation the world presently faces.

The suggestion that this Training Course is only two hours a day over two weeks belittles the energy, information and experiential learning we received. Clare, Jim and Colin were experts at demonstrating how to translate our face to face skills to the virtual world, and to stretch our definitions as 'practitioners' in this space. They were responsive to our needs as a group and open to spending more time on challenging areas. The benefits of this course go beyond the learning we received; it was also an introduction to an International Network of Online Mediators. The timing of this course was excellent.

Overall, this training was amazingly comprehensive and uniformly excellent. The combination of very practical information with illuminating experiences made this training insightful and a catalyst for the participant's further development. The trainers were extraordinarily professional and demonstrated good humor and profound human understanding in these very challenging times.


James Melamed

Jim Melamed co-founded in 1996 and served as CEO of until 2020. Before, Jim founded The Mediation Center in Eugene, Oregon in 1983 and served as Executive Director of the Academy of Family Mediators (AFM) from 1987 to 1993.

Clare Fowler

Clare Fowler, Managing Editor at, received her Master's of Dispute Resolution from the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and her Doctorate in Organizational Leadership, focused on reducing workplace conflicts, from Pepperdine University School of Education. Clare also coordinated the career development program for The Straus Institute dispute resolution students. In addition to her editorial duties at, Clare coordinates online case management for ADR programs, agencies and courts.

Colin Rule

Colin Rule is President and CEO of and In 2011 Colin co-founded, an Online Dispute Resolution (ODR) provider based in Silicon Valley, which was acquired by Tyler Technologies in 2017. From 2017 to 2020 Colin served as Vice President of ODR at Tyler. From 2003 to 2011 Colin was Director of Online Dispute Resolution for eBay and PayPal. He has worked in the dispute resolution field for more than 25 years as a mediator, trainer, and consultant.

Take a look at our "Mediating Online" Bundle

Including the Mediating Online: eCommerce, Property and Workplace Disputes
and additional courses at a discounted rate