Workplace Mediation Training

Unlock the power of effective communication in the workplace with Mediate.com’s comprehensive 2023 Workplace Mediation Course, “Connecting Employees, Departments, and Corporations: One Conversation at a Time.”

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Workplace Mediation Training

Connecting Employees, Departments, and Corporations: One Conversation at a Time

Recorded September 2023

22 hours of instruction

Presentations by Clare Fowler, Keynote Erin Earle with a variety of guest speakers, including Colin Rule, Kathy Gonzales and Matt Glowacki.

The training gives you on-demand access for 12 months of all video and presentation materials.

This training is an Advanced mediation training and it is suggested that you have had a Basic Mediation Training, by Mediate.com, or another qualifying basic training. This assumes a minimum of 40 hours and 20 hours of mediation.

Participants will have access to a resource site, including an outline, handouts, pdfs and additional resources.

Top Shelf Workplace Training

This online 22-hour training dives deep into the intricacies of workplace mediation, conflict resolution, and proactive communication strategies.

Led by industry experts like Dr. Clare Fowler, Matt Glowacki, Colin Rule and John Ford, participants gain invaluable insights into the roles and responsibilities of workplace mediators, the art of conflict diagnosis, and the nuances of negotiation in the workplace.

Whether you’re an HR professional, a manager, or an aspiring mediator, this course promises to equip you with the tools and knowledge needed to foster a harmonious, productive, and resilient work environment. Join us and embark on a journey to empower yourself, your employees, and your organization, one conversation at a time.

Includes 10 guest speakers and 11 HR/management hosts.

The opportunity to interact with professionals in the field was very unique and very beneficial. A lot of work went into preparing this training for us!

Sandra C. Mediator & Arbitrator

This training was well-planned, and I learned a lot. It offered a good mix of theoretical and practical applications to make it immediately useful to me as a mediator and in my management consultant business.

Regina Management Consultant

I got a fresh perspective on workplace conflict and mediation from this training. Clare Fowler was truly inspiring. Thank you!

James K. Mediator & Lawyer

I absolutely love training with Clare. She’s a wealth of knowledge and brings in other high caliber experts to make learning interesting and multi-dimensional. Students don’t just learn material, they’re welcomed into a community.

Nikki R. Career Development Coaching

The training received is useful beyond the "workplace" the lessons learned can be applied to multiparty negotiations and planning discussions where the participants have competing agendas or visions. The time commitment to complete the course is an investment that will generate greater returns.

Donald C. Director of Regulatory Compliance
PAYMENT OPTIONS

We offer an option to pay over time in 3 monthly installments or purchase now and receive a $55 discount.

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Course Agenda

  • Segment 1: Foundation, with Dr. Clare Fowler
    - Course Overview goal = empowerment
    - Workplace Overview = what does a workplace mediator do?

  • Segment 2: Preparing Clients, with Dr. Clare Fowler
    - What information do you give clients before the meeting begins?
    - Website, articles, resources

  • Segment 3: Planning Meeting: with Matt Glowacki
    - Who should be there? Working with HR, DEI, and Management to plan your session. - What questions do you ask?

  • Segment 4: Conflict Continuum, with John Ford
    - Understanding what has happened before and what could happen before mediation.

  • Segment 5: Meeting with CEOs, HR, and Manager: How do they choose who to hire? and who not to?

  • Segment 6: Getting Yourself Hired, with Dr. Kathy Gonzales
    - Starting a Business as a Consultant

  • Segment 7: Workplace Conflict Diagnosis, with Dr. Clare Fowler
    - Conflict Path
    - Conflict Entrances
    - Conflict Escalations
    - Conflict Exits
    - Location of Conflict
    - Types of Conflict
    - Positive or Negative Conflict

  • Segment 8: Diagnosis Form Creation – Interactive
    - Being prepared to ask the right questions

  • Segment 9: Mediation Process – SONAR - SONAR: Statement, Opening, Negotiation, Agreement, Resolution

  • Segment 10: Diagnosis Template Update
    - Choosing your deliverables - Designing your process

  • Segment 11: Facilitation and Moving Meetings Quickly, Guest Speaker Terry Marschall

  • Segment 12: Coaching, with Pattie Porter
    - Common concerns: Employee retention, employee respect, Strong personalities

  • Segment 13: Ombuds
    - 4 Key questions, trends, incorporating with an organization

  • Segment 14: Guided Negotiation, Conciliation, and Other Options

  • Segment 15: What Can You Offer?
    - Updating your Brand: What skills, processes, and deliverables can you offer?
    - Using AI to define your brand and your target audience.

  • Segment 16: Drafting Proposals, Agreements, and Invoices
    - Creating Forms, and including Legal Guidelines

  • Segment 17: Common Conflicts and How to Resolve Them
    - Baby/Bully Syndrome/Thunder/Turtle Syndrome, Under and Overreacting
    - Avoiding Conflict (from management, trickling down)
    Microaggressions - Fallout from COVID

  • Segment 18: Conflict Prevention through Strong Agreements

  • Segment 19: Forms and Resources, Guest Speaker Mediation Training Institute
    - Conflict Diagnosis
    - Agreement
    - CDP presentation with guest speaker Kim Faircloth
    - NAFCM Presentation
    - Dan Berstein/Mental Health intake resources
    - Khalil Zhouri – lawflow.ai presentation

  • Finishing up the Diagnosis Worksheet
    - Adding in resources, processes, agreements, and invoicing

  • Segment 20: Stump the Mediator
    - Bring your hardest “What if?” questions

  • Segment 21: Keynote: Erin Earle, How HR Wants to Work with a Mediator

  • Segment 22: Climate Assessment

  • Segment 23: Future Trends – ODR, AI, Ageism, Guest Speaker: Colin Rule

  • Segment 24: Mental Health and Trauma-Informed Mediation

  • Segment 25: Resolution
    - Wrapping up the mediation: confidential documents, follow-up, next steps, invoicing, evaluations

  • Segment 26: What Kind of a Workplace Mediator Are You, with Susan Guthrie
    - Designing Your Brand
    - What Are Your Strengths
    - Planning Specific Next Steps – Your 3 Month Implementation

  • 1 Hour Role Play Scenarios

Instructor(s)

Clare Fowler

Dr. Clare Fowler is Executive Vice-President and Managing Editor at Mediate.com, as well as a mediator and trainer. Clare received her Master's of Dispute Resolution from the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and her Doctorate in Organizational Leadership, focused on reducing workplace conflicts, from Pepperdine University School of Education. Clare also coordinated the career development program for The Straus Institute dispute resolution students. In 2023, Clare published Rising Above Office Conflict: The Light-Hearted Guide for the Heavy-Hearted Employee.